Your Privacy Questions Answered
Yes. Log in, go to Account → Privacy & Data, and select Download My Data. We'll email you a complete export within seven business days. It includes your name, email, phone, login history, deposit records, and anonymised game activity. You can also contact our support team to request a manual review.
We retain your account information for five years where local law permits, so you can reopen it or dispute transactions. Personal identifiers like your phone number can be deleted on request. After five years, we remove your name and email but keep anonymised play data for regulatory records.
No. Your DANA, OVO, GoPay, QRIS and bank account details never leave our payment processing team. Studios receive only anonymised gameplay data — bet patterns and session length — to improve their games. Your name, email and payment history stay internal.
Open your Account settings under Notifications. Toggle off Promotional Emails and Marketing SMS. Each email and SMS also includes an unsubscribe link. Changes take effect within 24 hours. You'll still receive transactional emails about withdrawals and security alerts.
We recommend logging out after each session on shared devices. New login attempts from unfamiliar devices trigger a verification email. You must approve access before your account unlocks. Always use a strong, unique password and enable device verification in your security settings.
We collect your name, email address, phone number, date of birth, and physical address to verify your identity and set up your account. We also record your device type and IP address for fraud detection. Depends on local law, you may be asked for identification documents during withdrawal verification.
You can request permanent deletion of personal identifiers — name, email, phone — at any time by contacting our support team. We'll remove these within 30 days. Transaction records and anonymised play history are retained for audit compliance, where local law permits.
